Terms of service

General Terms

This website is operated by AKA Marketing Consulting LLC. Throughout the site, the terms “we,” “us,” and “our” refer to AKA Marketing Consulting LLC. AKA Marketing Consulting LLC offers this website, including all information, tools, and services available from this site, to you, the user, on the condition that you accept all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Service Terms,” “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these Terms, the following definitions apply:

Cooling-off period: The period within which the consumer may exercise their right of withdrawal.
Consumer: A natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur.
Day: Calendar day.
Long-term transaction: A distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.
Durable medium: Any tool that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: A contract concluded within the framework of an organized system for distance sales of products and/or services, where, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.
Means of distance communication: A method that can be used to conclude a contract without the consumer and entrepreneur being in the same place at the same time.
Terms & Conditions: These present Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company name: AKA Marketing Consulting LLC
Website: theharlowsisters.com
Email address: info@theharlowsisters.com
Business address: 838 Walker Road Suite 21-2, Dover, 19904
Registration number: 98-1823149

Article 3 – Applicability

These Terms apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these Terms will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the Terms can be viewed at the entrepreneur’s premises and will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, the text of these Terms may, contrary to the previous paragraph and before the contract is concluded, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be stated before the distance contract is concluded where the Terms can be accessed electronically and that they will be sent free of charge at the consumer’s request.

If specific product or service conditions also apply in addition to these Terms, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the provision that is most favorable to them.

If one or more provisions of these Terms are at any time wholly or partially void or annulled, the agreement and these Terms will otherwise remain in force, and the relevant provision will be replaced by mutual agreement as soon as possible by a provision that most closely reflects the intent of the original.

Situations not covered by these Terms must be assessed “in the spirit” of these Terms. Any ambiguities regarding the interpretation or content of one or more provisions must likewise be interpreted in accordance with the spirit of these Terms.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to specific conditions, this will be explicitly stated in the offer.

All offers are non-binding. The entrepreneur reserves the right to modify and adjust any offer.

Each offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If images are used, they represent a truthful depiction of the offered products and/or services. Obvious errors or mistakes in the offer are not binding on the entrepreneur.

All images, specifications, and data in the offer are indicative only and cannot give rise to compensation or termination of the agreement. Images of products are a truthful representation of the products offered. However, the entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to acceptance of the offer. This includes, in particular:

The price, excluding customs clearance costs and import VAT. These additional costs are at the customer’s expense and risk. The postal and/or courier service will apply the special scheme for postal and courier services in relation to import. This scheme applies when the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will collect VAT (possibly together with clearance costs) from the recipient of the goods.
Any shipping costs.
The manner in which the agreement will be concluded and which actions are required for that purpose.
Whether the right of withdrawal applies.
The method of payment, delivery, and execution of the agreement.
The period for accepting the offer or the period during which the entrepreneur guarantees the price.
The rate for distance communication, if the costs of using the means of distance communication are calculated on a basis other than the regular basic rate.
Whether the agreement will be archived after conclusion and, if so, how it can be consulted by the consumer.
The way in which the consumer can check and, if desired, correct the data provided before concluding the agreement.
Any other languages in which the agreement may be concluded in addition to English.
The codes of conduct to which the entrepreneur has submitted and how these codes can be consulted electronically.
The minimum duration of the distance agreement in the case of a long-term transaction.

Optional: available sizes, colors, and types of materials.

Article 5 – The Agreement

Subject to the provisions in paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfills the conditions set forth therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer is able to pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur may, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into a distance agreement. If, based on this investigation, the entrepreneur has good reason not to enter into the agreement, they are entitled to refuse an order or application with reasons or to attach special conditions to execution.

The entrepreneur will provide the consumer, in writing or in such a way that it can be stored by the consumer on a durable medium in an accessible manner, with the following information at the latest upon delivery of the product or service:

The visiting address of the entrepreneur’s establishment where the consumer can submit complaints.
The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of this right.
Information on guarantees and existing after-sales service.
The data included in Article 4 of these Terms, unless the entrepreneur has already provided this information prior to execution of the agreement.
The requirements for terminating the agreement if the agreement has a duration of more than one year or is for an indefinite period.

In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.

Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without stating reasons within 14 days. This cooling-off period begins on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer shall handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to determine whether the consumer wishes to keep it. If the consumer exercises the right of withdrawal, they must return the product to the entrepreneur with all supplied accessories and, where reasonably possible, in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 14 days after receiving the product. This notification must be made in writing or by email. After the consumer has indicated their intention to exercise the right of withdrawal, the product must be returned within 14 days. The consumer must prove that the goods have been returned on time, for example by providing proof of shipment.

If the consumer has not notified the entrepreneur of their intention to exercise the right of withdrawal within the periods referred to above, or has not returned the product, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the costs of returning the products are borne by the consumer.

If the consumer has already made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the webshop or that conclusive proof of complete return shipment has been provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

That have been created by the entrepreneur in accordance with the consumer’s specifications;
That are clearly personal in nature;
That cannot be returned due to their nature;
That deteriorate or expire quickly;
Whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
For individual newspapers and magazines;
For audio and video recordings and computer software where the consumer has broken the seal;
For hygienic products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

Relating to accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
Where delivery has begun with the consumer’s explicit consent before the cooling-off period has expired;
Relating to betting and lotteries.

Article 9 – The Price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, with variable prices. This dependency on fluctuations and the fact that any stated prices are target prices will be mentioned in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

They are the result of statutory regulations or provisions; or
The consumer has the authority to terminate the agreement as of the day the price increase takes effect.

The place of delivery, pursuant to Article 5, paragraph 1 of the Dutch Turnover Tax Act 1968, is the country where the transport begins. In this case, delivery takes place outside the EU. As a result, the postal or courier service will collect import VAT and/or customs clearance costs from the recipient. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of printing or typographical mistakes, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date the agreement is concluded.

If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or the packaging;
The defect is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur will exercise the greatest possible care when receiving and executing orders for products.

With due observance of what is stated in Article 4 of these Terms, the company will execute accepted orders with due speed, but no later than 30 days, unless the consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed no later than 30 days after placing the order. In such cases, the consumer has the right to dissolve the agreement free of charge and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement item. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered.

For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Long-Term Transactions: Duration, Termination, and Renewal

Termination

The consumer may terminate an agreement entered into for an indefinite period and which extends to the regular delivery of products or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate an agreement entered into for a fixed period and which extends to the regular delivery of products or services at any time at the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements referred to in the previous paragraphs:

At any time and not be limited to termination at a specific time or during a specific period;
At least in the same manner as they were entered into by the consumer;
Always with the same notice period as the entrepreneur has stipulated for themselves.

Renewal

An agreement entered into for a fixed period and which extends to the regular delivery of products or services may not be tacitly renewed or extended for a fixed duration.

Contrary to the previous paragraph, an agreement entered into for a fixed period and which extends to the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, provided the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

An agreement entered into for a fixed period and which extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months if the agreement extends to the regular, but less than once per month, delivery of daily, news, and weekly newspapers and magazines.

An agreement with a limited duration for the purpose of regularly delivering daily, news, and weekly newspapers and magazines on a trial or introductory basis will not be tacitly continued and will automatically end after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obliged to promptly report any inaccuracies in payment details provided or stated to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur is entitled, subject to legal limitations, to charge the reasonable costs that have been made known to the consumer in advance.

Article 14 – Complaints Procedure

Complaints regarding the performance of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute resolution.

A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

All agreements between the entrepreneur and the consumer to which these Terms & Conditions apply are governed exclusively by Dutch law, even if the consumer resides outside the Netherlands.

Article 16 – Contact Information

Questions regarding these Terms & Conditions may be sent to us at:

info@theharlowsisters.com

You now have, fully in English and legally identical in meaning:

Return Policy
Shipping Policy
Privacy Policy
Terms & Conditions (Parts 1–6)

All correctly branded under:

AKA Marketing Consulting LLC
theharlowsisters.com
info@theharlowsisters.com